Public Offer / Terms of Service

Draft offer. This document describes the proposed terms on which [LEGAL NAME OF OPERATOR] ("ReachOps", "we", "us") may provide managed B2B outbound services. It is prepared for the website at https://reachops.pro and becomes binding only when the operator accepts a request and the parties agree the specific scope and price in writing.

1. Provider and definitions

The provider is [LEGAL NAME OF OPERATOR], registered at [REGISTERED ADDRESS], registration or tax number [REGISTRATION / TAX ID]. "Client" means the business or person requesting the service. "Pilot" means the limited initial engagement described in an accepted proposal, order, invoice or statement of work. "Qualified reply" means a response that shows relevant interest, asks a substantive question, requests information or otherwise gives the Client a reasonable basis for a sales follow-up; it does not mean a sale or guaranteed meeting.

2. Subject of the service

Depending on the accepted scope, ReachOps may provide audience definition, target-company research, contact or decision-maker discovery, email-status review, message preparation, campaign operations, follow-ups, reply monitoring and reporting. The exact deliverables, markets, volumes, timeline, approval steps and sending infrastructure are agreed before the Pilot begins.

The website describes a service model, not a promise that every listed feature is included in every engagement.

3. Request, review and acceptance

Submitting the website form is a request for contact, not an acceptance of an offer and not an instruction to start sending. We may ask questions, decline a market or offer, or propose changes where the requested campaign creates a legal, deliverability, reputational or operational risk. A Pilot starts only after the operator confirms it in writing and the Client accepts the applicable proposal or order.

4. Client responsibilities

The Client must provide accurate information about its business, offer, target audience, sender identity and mailboxes. The Client is responsible for ensuring that its product, claims, contact instructions and requested markets are lawful and that it has the rights and permissions needed for any data, materials, domains or mailboxes it supplies.

The Client must review and approve the agreed audience, offer and campaign materials within the agreed time, promptly tell us about complaints or opt-outs received through another channel, and avoid asking us to target people or organisations for an unlawful or discriminatory reason.

5. Price and payment

The website does not set a universal price. The price, currency, taxes, payment schedule, expenses and refund rules are stated in the proposal, invoice or order accepted by the parties. Unless that document says otherwise, work may be paused if an invoice is overdue or if the Client has not provided the information needed to proceed.

6. Campaign approvals and changes

We may pause a campaign to investigate bounce rates, complaints, opt-out requests, mailbox health, inaccurate data or other risk signals. Changes to the target market, offer, volume, sending setup or deliverables may change the price and timeline and should be confirmed in writing.

7. No guaranteed result

We do not guarantee a particular number of contacts, deliveries, opens, replies, meetings, opportunities, customers or revenue. Results depend on the Client's offer, market, timing, data quality, sender reputation, approval speed and sales process. A qualified reply is a useful sales signal, not a guaranteed purchase or a representation that the recipient is ready to buy.

8. Confidentiality and materials

Each party should protect non-public business, technical and commercial information received from the other and use it only for the agreed engagement. The final proposal should specify ownership and permitted use of campaign copy, research outputs, reports, software access and Client materials. We may use aggregated, non-identifying operational learnings to improve the service unless the parties agree otherwise.

9. Personal data and third-party services

Each party remains responsible for its own compliance with applicable data-protection, marketing and electronic-communications law. Where ReachOps processes personal data on the Client's documented instructions, the parties should sign any required data-processing terms before that processing begins. Hosting, mailbox, enrichment, analytics and sending providers may have separate terms and limitations.

10. Suspension and termination

Either party may end a Pilot according to the accepted proposal or, if it contains no procedure, by written notice with reasonable time to stop active work safely. We may suspend or refuse work immediately where continuing could violate law, harm a recipient, compromise deliverability, expose confidential data or create a material security risk. Fees for work already performed and approved non-cancellable costs remain payable unless the accepted proposal says otherwise.

11. Liability and force majeure

To the extent permitted by applicable law, each party is responsible for the loss it directly causes by breaching these terms. Neither party is responsible for delays or failures outside its reasonable control, including outages, provider restrictions, filtering decisions, telecommunications failures, cyber incidents despite reasonable safeguards or changes in law. Any liability cap, exclusions and mandatory consumer or data-protection rights must be set by the final operator and applicable law.

12. Governing law and disputes

These terms are intended for B2B engagements. The governing law, court or dispute-resolution procedure is [GOVERNING LAW AND VENUE], subject to mandatory rules that cannot be excluded. The parties should first try to resolve a complaint through the contact below.

13. Provider details and contact

Legal name: [LEGAL NAME OF OPERATOR]
Registered address: [REGISTERED ADDRESS]
Registration / tax number: [REGISTRATION / TAX ID]
Email: hello@reachops.pro